Technician

Powering Vision

Essilor is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. Our products are worn by one billion people daily in 130 countries. Essilor Canada employs more than 1,000 visionaries nationwide throughout its 30 locations.

Join our team as a Field service technician – Instruments and be a visionary. Pave the way to a brighter future, both for yourself and all Canadians needing visual correction.

Your mission

You will be an expert in your field. Your main objective is to provide technical support to clients through direct service.

Your main challenges

• Repair, calibrate, and install equipment at the client’s business site (occasionally from the office);
• Provide telephone technical support to clients, technicians, and sales representatives in order to identify problems and provide adequate solutions;
• Train clients on how to use the equipment;
• Rebuild used equipment for resale;
• Identify and manage the level of spare parts required to repair the equipment. Verify and label standard exchange spare parts to be returned to the head office;
• Manage and plan workshop and field service calls according to priorities with the cooperation of the sales representatives. Register all cases as work order cases and report travel schedule;
• Prepare equipment for demonstrations at clients’ business sites and optical shows;
• Update SIS database and produce a weekly report on completed repairs and travel. Provide a copy of the service work order to clients and send a copy to the service coordinator in order to invoice service calls;
• Visit existing clients for periodic follow-ups;
• Participate occasionally in optical shows.

Your profile

• College degree in Electromechanical (electronic an asset);
• Network and IT knowledge;
• Minimum of 2 years’ experience in technical services;
• Good knowledge of the Windows Office suite;
• Bilingual (French and English)
• Able to lift up to 35 kg (75 pounds);
• Frequent traveling required with some overnight stays.
• Autonomous and able to set priorities.

Why work with us?

Essilor Canada is a place where employees can bring their vision to life and where teamwork and innovation create a real impact on the lives of customers and their patients. When you work each day to help correct, protect, and support the world’s vision, it’s a point of pride. Learn more about us at https://www.essilor.com/en/the-group/essilor-overview/. At Essilor Canada, diversity is one of our most important values. If you have any particular needs, don’t hesitate to contact us and we will work with you at each step of the recruitment process to ensure that you feel at home.

Job Types:

• Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Stock options
• Vision care

Schedule:

• Monday to Friday

Experience:

• Electromechanical technician: 2 years (Required)

Work remotely:

• No

APPLY NOW